1. START WITH WHAT YOU DO NOW

• Understanding current processes, as actually practiced
• Respecting existing roles, responsibilities & job titles

2. GAIN AGREEMENT
to pursue improvement through evolutionary change

3. ENCOURAGE ACTS OF LEADERSHIP
at all levels

1. UNDERSTAND AND FOCUS
on the customer’s needs and expectations

2. MANAGE THE WORK
let workers self-organize around it

3. REGULARLY REVIEW THE NETWORK
and its policies to improve outcomes

VISUALIZE

LIMIT WORK IN PROGRESS

MANAGE FLOW

Show work and its flow. Visualize risks. Build a visual model that reflects how you work.

Stop starting, start finishing! Left yields to right. Limit work in the system to available capacity. Data-driven.

Flow is the movement of work. Manage flow to be smooth and predictable. Use data.

MAKE POLICIES EXPLICIT

ESTABLISH FEEDBACK LOOPS

IMPROVE COLLABORATIVELY

Have agreed policies, visible to everyone involved.

• Pull Criteria
• WIP Limits
• Classes of Service
• And others as appropriate

Establish feedback loops at an appropriate cadence. Foster collaboration, learning, and improvements. Data-driven.

EVOLVE EXPERIMENTALLY
Using the scientific method. Hypothesis-driven change. Run safe-to-fail experiments.