Kanban Resources
WHAT IS THE KANBAN METHOD?


Team Kanban Practitioner (TKP) – 1 day class
The basics of Kanban to enable a team to get started.
Kanban System Design (KSD) – 2 day class*
The core Kanban practices to design and evolve a Kanban system.
Kanban Systems Improvement (KSI) – 2 day class*
Manage and evolve a Kanban initiative. Scale beyond the team level.
*The KMP credential is granted upon completion of both Kanban System Design and Kanban Systems Improvement courses.

Since its inception, the Kanban Method developed and matured as an effective approach for organizations to achieve greater business agility. It has been applied across a spectrum of sectors in organizations ranging from startups to large multinational corporations.
The Kanban Method can be applied at 3 levels: with Teams to develop sustainable practices, by Managers to improve their ability to provide products and services, and by entire Organizations to develop responsive enterprises that can navigate an increasingly changing market. While the Kanban Method is appropriate in all 3 areas, its biggest benefits are realized
at and beyond Management. For this reason it is appropriately referred to as a Management Method.
The Kanban Method is not a replacement for a current framework or process. Rather it works with any existing process or framework and takes an evolutionary approach to improving what is already in place.
The Kanban Method seeks to achieve balance between (customer) Demands and (business) Capabilities. In organizations where this balance is off, it is typical to see examples of an overworked and unproductive workforce, poor quality, unpredictable results, late deliveries, no time for innovation, and missed opportunities.
The Kanban Method gives you the ability to re-balance the equation by leveraging numerous techniques to help shape demand and improve capability. It doesn’t prescribe any mandatory practices, but has greater results in companies where leadership is encouraged and employees across the organization are motivated to solve problems and put in the work to do so.
THE KANBAN METHOD IN 5 KEY CONCEPTS
Maximize Agility
Agility is the ability to match the pace demanded by your market. The more frequently your market changes, the more agile you may need to be. The Kanban Method helps you maximize your agility by offering approaches to:
- Starting work
- Speed of delivery
- Consistency of delivery
- Frequency of delivery
Improved Predictability through Flow
There are many ways in which our work can get stuck: dependencies on others, rework, unclear needs, interruptions, and bottlenecks to name a few. These delays introduce risk to your ability to provide predictable and reliable products and services. The Kanban Method provides techniques to manage flow, remove delays, and get risks under control.
Service Delivery Commitment
The Kanban Method allows you to manage your capabilities so that you can make promises that you can keep.
With Kanban you can effectively measure your service, judge the impact of changes you introduce, and use data to effectively predict your delivery capabilities.
Visual Models
Knowledge Work is largely intangible. Kanban uses visual models such as boards and metrics to “unhide” work in progress.
This creates visibility into status and a single point of truth for collaboration.
A Culture of Respect & Leadership
In many companies, the structure of the organization prevents people from reaching their full potential; the Kanban Method effectively reveals these pain points. Armed with greater appreciation of your organization’s challenges and the means to do something about it, the Kanban Method encourages participation throughout your workforce to lead change. It is done in an evolutionary way, starting with what you do now, to avoid change resistance and introducing unmanaged risks to your organization.
THE KANBAN METHOD
CHANGE PRINCIPLES
1. START WITH WHAT YOU DO NOW
- Understanding current processes, as actually practiced
- Respecting existing roles, responsibilities & job titles
2. GAIN AGREEMENT
to pursue improvement through evolutionary change
3. ENCOURAGE ACTS OF LEADERSHIP
at all levels

SERVICE DELIVERY PRINCIPLES
1. UNDERSTAND AND FOCUS
on the customer’s needs and expectations
2. MANAGE THE WORK
let workers self-organize around it
3. REGULARLY REVIEW THE NETWORK
and its policies to improve outcomes
GENERAL PRACTICES
VISUALIZE
LIMIT WORK IN PROGRESS
MANAGE FLOW

Show work and its flow. Visualize risks. Build a visual model that reflects how you work.

Stop starting, start finishing! Left yields to right. Limit work in the system to available capacity. Data-driven.

Flow is the movement of work. Manage flow to be smooth and predictable. Use data.
MAKE POLICIES EXPLICIT
ESTABLISH FEEDBACK LOOPS
IMPROVE COLLABORATIVELY

Have agreed policies, visible to everyone involved.
- Pull Criteria
- WIP Limits
- Classes of Service
- And others as appropriate

Establish feedback loops at an appropriate cadence. Foster collaboration, learning, and improvements. Data-driven.

EVOLVE EXPERIMENTALLY
Using the scientific method. Hypothesis-driven change. Run safe-to-fail experiments.
FREQUENTLY ASKED QUESTIONS
We currently use an Agile framework, such as Scrum. Do we need to stop?
No. The Kanban Method is not a framework, and so it does not compete with Scrum or any other Agile framework or process. One of its principles is “Start With What You Do Now”, whether that is Scrum, Waterfall, or something else entirely. It respects your current process and simply gives you additional tools to evolve your existing process to improve over time.
We don’t need continuous delivery – we release every 2 weeks / 2 months / 2 years. Is Kanban right for us?
The Kanban Method does not prescribe that you deliver continuously – you can batch your deliveries at whatever cadence is appropriate for your business. The Kanban Method will, however, help reveal what delivery cadence is appropriate for your business and allow you to make adjustments to support it.
Do I need to go through a big Agile or Digital transformation to use Kanban?
The principle “Start With What You Do Now” is intended to avoid installing large forced changes. The Kanban Method respects how you work today, and helps organizations evolve at a pace compatible with their goals and risk tolerance. In many instances it can begin with one manager introducing the method in one service and expanding from there.
Do we need a “Kanban Board” in order to apply the Kanban Method?
The Kanban Method is used primarily in Knowledge Work where the work is intangible or “invisible”. The Kanban Method introduces the concept of a model to make this work visible and, in doing so, creates a platform to manage it. A “traditional board” is not always required and, in some cases, is inappropriate. For instance: a help desk service with thousands of requests a day may be better off implementing their model through their service management application of choice.
Do I have to apply all the practices to do Kanban correctly?
There is no minimum set of practices to be doing Kanban; rather the Kanban Method considers this to be a maturity continuum. You are doing Kanban as soon as you’ve built a model with the intent to apply the method! Over time, your Kanban implementation should evolve to further maturity, solving for more of your business challenges.
Is there certified training on the Kanban Method?
Kanban University develops high-quality certified Kanban classes taught by Accredited Kanban Trainers (AKT) across the globe. Training is available for Team Members, Coaches, Managers, and Executives.
Is the Kanban Method most effective within teams?
The Kanban Method can help teams with their practices, allowing for more sustainability and reliability. The method however, provides much broader benefits when applied to entire services, products, divisions or even entire organizations.
I’ve heard Kanban being referred to as a Framework or a Process; is this correct?
Frameworks are descriptions of a new process for you to follow. Frameworks might be appealing in that they can take the guess work out of designing a new process. However, they may also lead to significant organization disruption, risks, and costs without necessarily solving your business problems. The Kanban Method does not dictate to you a specific process for you to follow and so is not a framework. Rather it is a Management Method which gives you the tools needed to evolve your existing process to solve business problems specific to your capabilities and market needs.
Does Kanban work at scaling Agility across an entire organization?
The Kanban Method very elegantly scales across an entire organization by introducing Kanban in one service or product line at a time. Because the Kanban Method is not a framework, it doesn’t run into the challenges with having a canned process to deal with unknowable challenges at scale.

Visualize the Kan-Bahn

Kanban Case Study Series
Kanban University case study series provides first hand reporting on the Kanban Method’s in practice.
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