Finding Your Service Delivery Manager
Register for KGS22 before the July 15 price change.
The role of the Service Delivery Manager (SDM) is critical to enable higher levels of delivery maturity, and its absence is acknowledged as one of the most common barriers to transitioning to Kanban Maturity Model Level 2. When confronted with identifying this role, most organizations find the conversation really challenging.
In his talk at the Kanban Global Summit, Fernando Cuenca (Principal Consultant at SquirrelNorth) will describe the meaning of the SDM role as defined in Kanban and share stories of real world companies. You’ll return to work able to answer the scary question of “who’s responsible for delivery here?”