FLOW
MANAGER
The NEW Flow Manager course is ideal for agile professionals, team leads, and managers who want to move beyond team-level agility to improve end-to-end flow and overall business performance. There are no prerequisites to attend and upon completion you will receive the Flow Manager Credential from Kanban University.
Flow Manager Course Introduction
Flow Manager is a new 2-day course being introduced by Kanban University. The official launch is planned for April 2025 when classes will be available for registration.
The course solves the problem of agility being stuck at a team level. The new Flow Manager course and credential enables greater performance beyond the team level, by focusing on end-to-end flow. It provides you with the foundational understanding needed in order to attribute value to something being delivered, and manage the flow of value to the end customer.
The course can help you take your organization from Maturity Level 1 to Level 2 on the Kanban Maturity Model (KMM), with the role of the Flow Manager improving the flow of work, to deliver products/services quicker and more reliably. This improvement has a greater impact on the performance of an organization and enables it to scale-up beyond the team level.
The course incorporates key concepts from the ground-breaking 2003 book Agile Management, by David Anderson. This was the first ever book to introduce: tracking the flow of value in knowledge work; the idea of using an operations review; the idea of agile product management, and work-flow with regards to a feature driven development.
Who is the Flow Manager Course for?
Companies seeking to scale beyond the team level.
This course is ideal for agile professionals, team leads, and managers who want to move beyond team-level agility to improve the end-to-end flow of customer valued work.
If you are in a role where faster, more reliable delivery is key to success, or if you’re looking for greater responsibility at larger scale, Flow Manager provides a critical foundation. Learn and understand how to measure and optimize delivery, flow, and alignment with customer expectations.
What is covered in the Flow Manager course?
The Flow Manager course is focused on teaching the essentials of managing and improving the flow of customer-valued work. This course provides practical skills for tracking and enhancing delivery, ensuring faster and more predictable customer outcomes.
By learning to identify customer requests, track work in progress, and measure flow efficiency, Flow Managers become the backbone of agile delivery—keeping work moving and helping teams prioritize “finishing” over “starting.”
This course also introduces foundational flow metrics, such as time-to-delivery, that are critical to aligning team efforts with customer needs. Designed to fill a gap often seen in team-level agility, Flow Manager training empowers Agile professionals to manage delivery beyond a single team and make a meaningful impact on overall business performance.
What problems does becoming a Flow Manager solve?
- Applying the learnings from this training, a certified Flow Manager would be able to create a big improvement from ML1, making work faster and more predictable without sacrificing quality.
The Flow Manager course is been designed to…
- Give managers the right skills to support the organization.
- Take a team focused organization beyond ML1.
- Mapping work-flow end to end potentially to enterprise level.
- Facilitating and managing the flow of work beyond the team level.
- Adapting to a service orientated approach, thinking about how the organization works.
The curriculum also focuses on…
- Understand Flow Management Principles
- Improve Service Delivery
- Promote Collaboration across teams
- Analyze Workflow Effectiveness
- Enable predictability and scaling
- Preparation for Flow Manager responsibilities..
What will you do differently starting next Monday after attending a Flow Manager class…
- Start tracking and reporting on customer-valued work to understand flow efficiency.
- Implement techniques to prioritize finishing work over starting new tasks.
- Use key metrics to reduce bottlenecks and improve time-to-delivery.
- Apply skills for managing and coaching end-to-end flow, making your delivery faster and more predictable.
FAQ´s Answered
Why is the Flow Manager course being introduced?
Kanban University has been the home of Flow since 2011 and is now taking some ownership of that. The concepts around Flow were initially introduced by David J Anderson in 2003 in the field of software engineering and have been fundamental in the training developed by Kanban University.
How do the Flow Manager, and future Demand Manager, and Delivery Manager classes differ from the KMP courses?
The Flow Manager course focuses on the end to end flow management from ML1 to transition to ML2. The difference about this training is that it is focused on ML2 solutions specifically.
It´s positioned to focus on the needs of the role and help them transition to ML3. Flow Manage training is positioned before KMP training since KMP training is a ML3 solution, transitioning organizations from ML2 to ML3.
Kanban University will keep KMP training as it is, no change there, but we believe that the Flow Manager, Delivery Manager, & Demand Manager courses will resonate well with the current market for training.
How Flow Manager relates to the TKP course?
Team Kanban Practitioner (TKP) course is a maturity level 0-1 solution, so is positioned before the Flow Manager training which focuses on ML1-2. (attending the TKP prior to Flow Manager is optional)
Kanban University is updating our course portfolio to meet market needs.
Whilst TKP training is a ML0-1 level solution, and KMP is a ML3 solution we have identified a gap. At ML 2, there are often Flow Manager roles or equivalent, and the new Flow Manager Credential from Kanban University is directly targeting this level. It targets ML1 organizations that either have someone who needs to manage the flow of work better or who need someone to fill this role.
The Flow Manager curriculum is designed to take a team focused organization beyond ML1, by training managers to map the flow of work, and increase customer value with speed and predictability. The Flow Manager is the person who can be made accountable for that!
Interested in staying up to date on the latest Kanban News and Resources?
Sign up for our mailing list today!
