DELIVERY MANAGER
By Kanban University
The NEW Delivery Manager course is ideal for agile professionals, team leads, and managers responsible for delivering products/services where there is a need to drive improvement to meet customer expectations, reduce delivery time and improve predictability. Upon completion, you receive the credential from Kanban University.
Delivery Manager by Kanban University
Introduction
Delivery Manager is a new 2-day course being introduced by Kanban University. Classes available for registration will be in July 2025 at the earliest.
The course focuses of unblocking the challenges faced in managing the work and delivery of intangible goods, of which there are many. The new Delivery Manager course and credential enables managers to greatly improve the performance of delivery in their business. It provides the understanding and skills to create a Kanban System that increases product delivery for greater reliability and consistency.
The course can help you take your organization from Maturity Level 2 to Level 3 on the Kanban Maturity Model (KMM), with the role of the Demand Manager improving the flow of work, to deliver products/services quicker and more reliably. This improvement has a greater impact on the performance of an organization and enables it to scale-up beyond the team level.
Who is it for?
The course and training is bets suited to those who:
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Lead customer facing teams
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Need to drive Improvements to meet customer expectations
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Are responsible or are accountable for product or service delivery internally or externally.
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Need to reduce delivery time.
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Need to improve predictability.
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Those with the Flow Manager credential who are seeking their next career step.
Outcomes
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Develop the confidence to lead with outcomes.
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Hold the credibility to take actions.
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Implement systems of work that enable desirable outcomes predictably and consistently.
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Understand how to add value as a manager in a self-organising workplace where empowered people work with autonomy.
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Know how to go faster without sacrificing predictability and quality.
Based on Kanban case studies and experience reports collected over the last 20 years: Effective Delivery Managers have produced tangible business benefits of 4X productivity, 30% lead time reductions, dramatically improved customer satisfaction and market leading competitiveness.
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Understand the operations and management practices of the Kanban Method.
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Learn to visualise work, workflow and information that affects decisions.
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Learn the value of limiting WIP. using Kanban systems and pull.
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Learn important metrics for managing and improving flow.
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Understand how to use policy to manage risk and enable empowerment and autonomy
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learn to lead Delivery Planning, Replenishment, Delivery Review, Risk Review and Operations Review.
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Understand models used to create hypothesise and manage work.
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