Delivery Manager

Delivery Manager

About the Class

This course is tailored for professionals aspiring to step into the Delivery Manager role, focusing on fit-for-purpose service delivery. Participants will learn to manage and optimize end-to-end workflows, make customer commitments, and drive evolutionary changes to meet expectations reliably. By leveraging Kanban practices and the Kanban Maturity Model (KMM), attendees will develop skills to deliver consistent, predictable outcomes while fostering customer satisfaction.

Is This Class Right for Me?

This course is ideal if you:

• Are a Flow Manager looking to take the next career step.
• Lead customer-facing teams and seek to improve delivery outcomes.
• Aim to refine your Kanban systems for consistency and reliability.
• Want to create a culture of continuous improvement in your organization.

Objectives

By the end of this course, you will:

1. Understand the principles and culture required for a fit-for-purpose organization.
2. Explore the responsibilities and impact of the Delivery Manager role.
3. Practice operational Kanban practices, including visualization, managing flow, and limiting WIP.
4. Implement management practices to make policies explicit, establish feedback loops, and drive improvements.
5. Use the STATIK approach to design and implement effective Kanban systems.

What Will You Do Differently Next Monday?

• Assess your organization's culture and alignment with fit-for-purpose principles.
• Lead efforts to visualize workflows and improve flow management.
• Introduce WIP limits to enhance predictability and reduce overburdening.
• Begin applying STATIK to map workflows and define actionable steps for improvement.
• Use feedback loops and policy changes to drive iterative enhancements in service delivery.