Certified Kanban Training badgeDelivery Manager credential badge

Delivery Manager

Available withTotal Immersion training

Make delivery more reliable.

Develop the capability to manage delivery flow, reduce lead times, and create more consistent service outcomes for customers.

Find a Delivery Manager Course Explore Delivery Manager
A delivery lead reviewing delivery metrics on a wall display with his team and a customer
  • 2 days
  • Online or in person
  • Requires Flow Manager

Delivery Manager in practice.

Delivery Manager is a two-day course for agile professionals, team leads, and managers responsible for product or service delivery who want to improve predictability and reliability.

It develops practical ways to visualise end-to-end workflows, manage flow and WIP, make policies explicit, and use feedback loops to support dependable service outcomes.

Delivery Management
SeeDelivery flowCustomer commitments
CoordinateLead timesService policies
ImproveFeedback loopsCustomer outcomes

Who Delivery Manager is for.

You own delivery outcomes.

  • You lead a customer-facing product or service team where reliability matters to customers and stakeholders.

Lead times need attention.

  • You need to reduce delays and improve the consistency of service delivery.

You are ready for the next step.

  • You have completed Flow Manager and want to deepen your delivery capability.

Your outcomes from Delivery Manager course.

Practical ideas and habits you can bring back to the work, people, and services you support.

01

Manage end-to-end flow

Visualise workflow and manage WIP to support reliable service delivery.

02

Reduce lead times

Identify choices that can reduce delay in customer-facing work.

03

Make policies explicit

Develop delivery policies that support reliable commitments and empowerment.

04

Use feedback loops

Use feedback and review to improve delivery in ways that matter to customers.

Plan your Delivery Manager course.

Delivery Manager is a hands-on course offered in person or online. These details help you prepare well, take part fully, and complete both the course certificate and credential.

Duration
2 daysTaught by an accredited Kanban University trainer.
Format
Online or in personFormat depends on the trainer. Check each class listing for details.
Prerequisites
Flow ManagerComplete Flow Manager before this course.

Completion and credential.

Attend and actively participate to receive your certificate of completion and earn the Delivery Manager credential from Kanban University.

CertificateCredential

Course flyer.

Download a course overview in PDF format to share with your manager or team.

ENEnglish

Your credential path.

Start with Flow Manager, then complete Delivery Manager to receive your certificate of completion and earn the Delivery Manager credential.

  1. PrerequisiteFlow Manager
  2. You’re hereDelivery Manager
  3. Certificate
    Credential

Build delivery you can rely on.

Find an accredited Delivery Manager course and turn flow insight into more consistent service delivery.

Find a Delivery Manager Course