Delivery Manager
Make delivery more reliable.
Develop the capability to manage delivery flow, reduce lead times, and create more consistent service outcomes for customers.
Your credential path.
Delivery Manager in practice.
Delivery Manager is a two-day course for agile professionals, team leads, and managers responsible for product or service delivery who want to improve predictability and reliability.
It develops practical ways to visualise end-to-end workflows, manage flow and WIP, make policies explicit, and use feedback loops to support dependable service outcomes.
Who Delivery Manager is for.
You own delivery outcomes.
- You lead a customer-facing product or service team where reliability matters to customers and stakeholders.
Lead times need attention.
- You need to reduce delays and improve the consistency of service delivery.
You are ready for the next step.
- You already have Flow Manager or KMP learning and want to deepen your delivery capability.
Your outcomes from Delivery Manager course.
Practical ideas and habits you can bring back to the work, people, and services you support.
Manage end-to-end flow
Visualise workflow and manage WIP to support reliable service delivery.
Reduce lead times
Identify choices that can reduce delay in customer-facing work.
Make policies explicit
Develop delivery policies that support reliable commitments and empowerment.
Use feedback loops
Use feedback and review to improve delivery in ways that matter to customers.
Plan your Delivery Manager course.
Delivery Manager is a hands-on course offered in person or online. These details help you prepare well, take part fully, and complete both the course certificate and credential.
Course format.
Two-day course offered by an accredited Kanban University trainer.
Prerequisites.
Complete Flow Manager or a Kanban Management Professional course: KSD, KSI, or KDI.
Completion and credential.
Complete the course to receive the Delivery Manager credential from Kanban University.
A single-course credential.
Delivery Manager is a complete single-course credential route: attend and actively participate, receive your certificate of completion, and earn the Delivery Manager credential.
Certificate of completionDelivery Manager credential